Shipping 🚚
Shipping in the USA 🇺🇸
Shipping Method: USPS 3-8 business days 📦 | USPS Priority Mail 1-4 business days 🚀. Tracking provided.
Shipping to Canada 🇨🇦
Shipping Method: USPS 6-21 business days 🌍. Tracking provided.
Shipping to Other Countries 🌏
Shipping Method: USPS 9-32 business days 🌎. Tracking provided.
Processing Time ⏳
On average, processing to prepare your stencil takes 1-4 business days 🛠️. All our products are made to order with high quality, so we take the necessary time to ensure perfection! ✨ Delays may occur during holidays or weekends 🎉.
Once your order is processed, it will arrive within the estimated time frame provided above 📅. If any delays occur, we will notify you promptly 📲 to ensure your satisfaction.
If you have any questions about shipping, simply contact us 📧 and we'll get back to you ASAP! Your satisfaction is our priority! 😄
Returns & Exchanges 🔄
At Drafted Designs, we strive to provide the most accurate product descriptions 📝. We want you to know exactly what you’re ordering. Please review our return policy below:
Return Policy 🔙:
Our return policy lasts for 14 days ⏰. If 14 days have passed since you received your products, unfortunately, we cannot offer a refund or exchange.
To process a return, we require an order number or your last name.
Personalized items may not be returned or exchanged unless they are damaged or defective 🔧.
Damaged Product / Manufacturer Defect 🚨:
If your product arrives damaged due to shipping 📦 or a manufacturer’s defect 🏭, we offer a 100% refund 💵 or exchange 🔁. Please provide a photo as evidence via contact us 📧.
Not As Described 📋:
If the product doesn't match the description 🧐, we will offer a refund 💸 or exchange 🔄 for a different item. Simply reach out to contact us 📧.
Product Lost in Transit 🚚💨:
If your product doesn't arrive because it was clearly lost in transit, and tracking shows it wasn't delivered 🚫, we will either send a replacement 🚀 or issue a full refund 💰 (this applies after the estimated shipping time has passed). If tracking shows the item was delivered but you didn’t receive it, we will offer a free replacement 🔄. For a refund, we’ll need to file a claim with USPS 📨. If the claim is approved, you will receive a refund 💵. If USPS denies the claim, we unfortunately cannot provide a refund.
Exchanges 🔄:
To exchange a product, ship it back to us 📦. Once we receive it (usually within 3-7 business days 📬), we will ship out the new item ASAP 🚀.
Eligibility for Returns & Exchanges ✅:
Your item must be unused and in the same condition you received it 🌟. It should be in its original packaging 📦.
Late or Missing Refunds 💳:
Check your bank account for the refund status 💵. Processing usually takes 3-5 business days ⏳. If you’ve done this and haven’t received your refund, please contact us 📧.
If you have any questions or concerns 💬, feel free to reach out to us anytime 📲. We're here to assist you! 😄