Shipping ๐
Shipping in the USA ๐บ๐ธ
Shipping Method: USPS 3-8 business days ๐ฆ | USPS Priority Mail 1-4 business days ๐. Tracking provided.
Shipping to Canada ๐จ๐ฆ
Shipping Method: USPS 6-21 business days ๐. Tracking provided.
Shipping to Other Countries ๐
Shipping Method: USPS 9-32 business days ๐. Tracking provided.
Processing Time โณ
On average, processing to prepare your stencil takes 1-4 business days ๐ ๏ธ. All our products are made to order with high quality, so we take the necessary time to ensure perfection! โจ Delays may occur during holidays or weekends ๐.
Once your order is processed, it will arrive within the estimated time frame provided above ๐
. If any delays occur, we will notify you promptly ๐ฒ to ensure your satisfaction.
If you have any questions about shipping, simply contact us ๐ง and we'll get back to you ASAP! Your satisfaction is our priority! ๐
Returns & Exchanges ๐
At Drafted Designs, we strive to provide the most accurate product descriptions ๐. We want you to know exactly what you’re ordering. Please review our return policy below:
Return Policy ๐:
Our return policy lasts for 14 days โฐ. If 14 days have passed since you received your products, unfortunately, we cannot offer a refund or exchange.
To process a return, we require an order number or your last name.
Personalized items may not be returned or exchanged unless they are damaged or defective ๐ง.
Damaged Product / Manufacturer Defect ๐จ:
If your product arrives damaged due to shipping ๐ฆ or a manufacturer’s defect ๐ญ, we offer a 100% refund ๐ต or exchange ๐. Please provide a photo as evidence via contact us ๐ง.
Not As Described ๐:
If the product doesn't match the description ๐ง, we will offer a refund ๐ธ or exchange ๐ for a different item. Simply reach out to contact us ๐ง.
Product Lost in Transit ๐๐จ:
If your product doesn't arrive because it was clearly lost in transit, and tracking shows it wasn't delivered ๐ซ, we will either send a replacement ๐ or issue a full refund ๐ฐ (this applies after the estimated shipping time has passed). If tracking shows the item was delivered but you didn’t receive it, we will offer a free replacement ๐. For a refund, we’ll need to file a claim with USPS ๐จ. If the claim is approved, you will receive a refund ๐ต. If USPS denies the claim, we unfortunately cannot provide a refund.
Exchanges ๐:
To exchange a product, ship it back to us ๐ฆ. Once we receive it (usually within 3-7 business days ๐ฌ), we will ship out the new item ASAP ๐.
Eligibility for Returns & Exchanges โ
:
Your item must be unused and in the same condition you received it ๐. It should be in its original packaging ๐ฆ.
Late or Missing Refunds ๐ณ:
Check your bank account for the refund status ๐ต. Processing usually takes 3-5 business days โณ. If you’ve done this and haven’t received your refund, please contact us ๐ง.
If you have any questions or concerns ๐ฌ, feel free to reach out to us anytime ๐ฒ. We're here to assist you! ๐